TERMS & CONDITIONS FOR FOLLOW ME JAPAN CLUB AND FOLLOW ME JAPAN SOCIETY MEMBERSHIP

  1. FMJ Membership programmes
    1. These are the terms and conditions for joining our Follow Me Japan family! By being part of our family, you will be entitled to and eligible for a suite of benefits and privileges depending on your tier of membership.
    2. FMJ Club and FMJ Society are two (2) privileged membership programmes newly introduced by Follow Me Japan Pte Ltd (hereinafter referred to as "FMJ") to reward its new and loyal customers.
    3. Whereas FMJ Club is open to all new and existing FMJ customers, FMJ Society membership operates strictly by invitation only. Only FMJ customers who have participated in and/or utilised PQP qualifying products (defined at [6.1] of these Terms and Conditions) for a minimum of ten (10) times would be considered for invitation to FMJ Society. However, invitation to FMJ Society shall at all times be at FMJ's sole and absolute discretion.
    4. Unless otherwise expressly stated herein, "FMJ member" shall refer collectively to both FMJ Club and FMJ Society members. Likewise, "FMJ membership" shall refer collectively to both FMJ Club and FMJ Society memberships.
  2. Eligibility
    1. Each FMJ membership account may only be registered in one name. An application for FMJ membership shall be rejected if the applicant already has an existing FMJ Club or FMJ Society membership account in his/her name.
    2. For an applicant who has yet to turn twenty-one (21) years of age, he or she will have to apply through his/her parent or legal guardian. FMJ is entitled to rely on the parent's or legal guardian's signature as valid and conclusive proof of his/her authority to act in such manner and shall not be liable in any way in the event that such person does not have the requisite legal or valid authority to apply for such membership on the applicant's behalf.
    3. Only natural persons are eligible to participate in either FMJ membership programme. Legal entities, including but not limited to companies, partnerships associations and sole proprietorships are not so entitled.
    4. FMJ may at its sole and absolute discretion reject any application for FMJ membership, and is under no obligation to provide any notification, explanation or reason thereof.
    5. All FMJ Club members and FMJ Society members are required to do a one-time login at http://members.followmejapan.com.sg for the purposes of updating his/her personal particulars, confirming his/her designated email account, and creating an account password.
  3. Membership Fee
    1. There shall be no membership fee imposed by FMJ for both the FMJ Club and FMJ Society membership programmes until further notice.
  4. Point System
    1. Points will be awarded when FMJ members participate in or utilise any of the following two (2) categories of FMJ Qualifying Products: –
      1. Full Points Qualifying ("PQP") products; and
      2. Low Points Qualifying ("xPQP") products.
    2. For ease of reference, PQP and xPQP Qualifying Products will hereafter be collectively referred to as "Qualifying Products". The table below provides a list of PQP and xPQP Qualifying Products, and the Point system corresponding with each class of Qualifying Products: -

       

      Qualifying Products

      Number of Points that will be awarded

      PQP

      Fly & Drive Tours, Coach Tours, Chartered Tours, Tailor-made Tours, Cruise Tours, Gold Packages, Silver Packages

      For every S$1 spent, 1 Point will be awarded

      xPQP

      Free & Easy Tours, Online Japan Rail ("JR") Passes, JR Passes, Theme Park Admission Tickets, Hotel Bookings, Air Tickets, Insurance, Unit Sales, Land/Day Tours, WIFI Rental, iPad Rental, Car Rental, Best Value Packages

      For every S$1 spent, 1 Point will be awarded

    3. FMJ reserves the right to amend the list of PQP and xPQP Qualifying Products, and the Point system corresponding with each category of Qualifying Products, without prior notice. FMJ shall not be held responsible or liable for any damage or loss howsoever suffered or which may arise or result from such amendments.
    4. Any dispute or uncertainty arising from or relating to the list of PQP and xPQP Qualifying Products, including but not limited to any dispute or uncertainty relating to the characterisation of a particular FMJ product as a Qualifying Product, shall be decided solely by FMJ and FMJ's decision thereon shall be final and binding on all parties involved.
    5. In the event FMJ refunds in part or in full the purchase price of a Qualifying Product, Points awarded shall correspond to the portion of the purchase price that has been paid but which was not refunded.
    6. Each FMJ member shall have a personal membership account and all Points earned by him/her shall be credited into this account and no other.
    7. Points will only be credited into the FMJ membership account of the party whose name is printed, endorsed or otherwise indicated on the relevant PQP or xPQP Qualifying Product, and who would be or participating in or using the Qualifying Product. However, should there be no name printed, endorsed or otherwise indicated on the PQP or xPQP Qualifying Product, then all Points earned on that purchase shall be credited into the FMJ membership account of the party who paid for the purchase. For purposes of illustration: -

      i. if a FMJ member "A" purchased and paid for a Qualifying Product for the use and/or benefit of his friend "B" who is a FMJ member at the time of the purchase, and B's name is printed, endorsed or otherwise indicated on the Qualifying Product (e.g. an air ticket or a package tour), then all Points earned on that purchase shall be credited into B's FMJ membership account and not into A's. However, should B not be a FMJ member at the time of the purchase, no Points shall be awarded on that purchase.

      ii. if a FMJ member "C" purchased and paid for a Qualifying Product and there is no print, endorsement or indication of any name on that Qualifying Product (e.g. a theme park admission ticket), then all Points earned on that purchase shall be credited into the FMJ membership account of the party who paid for the purchase, i.e. C.

    8. For purchase of Universal Air Travel Plans "UATP", Points shall only be awarded on the amount of the additional ticket issuance fee charged by and payable to FMJ, and not on the price of the air ticket charged by and payable to the airline company.
    9. No Points will be issued for corporate purchases. FMJ at all times reserves the right to determine whether a transaction amounts to a corporate purchase such that no Points shall be issued, and FMJ's decision thereon shall be final and binding on all parties involved.
    10. Points earned are strictly non-transferable and non-exchangeable in cash or in kind.
    11. For purchases over the counter, FMJ members are to present their NRIC, Passport, Birth Certificate or any other form of identification, together with their FMJ Club or FMJ Society membership card, at the time of purchase in order to earn Points on that particular transaction.
    12. All Points earned will automatically be credited into the relevant FMJ membership account within seven (7) days after the scheduled end-date of the Qualifying Product purchased. As an illustration, if the Qualifying Product purchased was a tour package, the scheduled end-date would be the date on which the tour was scheduled to end. If the Qualifying Product purchased was an air ticket, the scheduled end-date would be the scheduled date of arrival as indicated on the air ticket.
    13. Should there be no scheduled end-date for the Qualifying Product, Points earned on that purchase shall be credited within seven (7) days from the date of purchase of that Qualifying Product.
    14. However, FMJ shall in no way be liable or responsible should Points be credited after this seven (7) day period.
    15. FMJ members may check their Points balance via the FMJ membership link at http://members.followmejapan.com.sg or via FMJ's mobile application.
    16. Consolidation or pooling of Points earned under more than one (1) FMJ membership account for the purpose of redemption is strictly not allowed.
    17. All Points are only valid for twenty-four (24) calendar months from the date on which the Points were credited into the relevant FMJ membership account. Thereafter, the Points will expire without prior notice.
    18. All members shall receive a FMJ membership account statement providing a summary of Points earned and redeemed, on a half-annual basis.
    19. In the event a FMJ member enjoys any discount, offer, promotion or other privilege or benefit on or off the purchase price of a Qualifying Product, Points will only be awarded on the final nett amount payable and paid.
    20. For payments made in a foreign currency (i.e. not being Singapore Dollars "SGD"), FMJ's in-house foreign exchange rate shall be used to convert the payment sum into SGD and Points will be issued based on the payment sum as calculated in SGD in such manner. All FMJ members accept that this mode of currency conversion shall apply, notwithstanding that FMJ's in-house foreign exchange rate may differ from the prevailing market exchange rate.
  5. E-vouchers (Redemption of Points)
    1. Points can be used for the redemption of FMJ electronic cash voucher(s) (hereinafter referred to as "e-Voucher(s)"). These e-vouchers are valid for six (6) months from the date of issue and can only be used for the purchase of FMJ products and services. E-vouchers cannot be used for the purchase of Prime Travel & Tour Pte Ltd or Prime Cruise Asia Pte Ltd products and services. Expired e-Vouchers will strictly not be accepted.
    2. FMJ Club members are entitled to redeem a S$10.00 FMJ e-Voucher for every 2,000 Points accumulated. FMJ Society members are entitled to redeem a S$10.00 FMJ e-Voucher for every 1,000 Points accumulated. Additionally, the first 1,000 new and approved FMJ member sign-ups are entitled to an exclusive welcome gift of 1,000 Points on a first-come-first-served basis, and strictly while stocks last.
    3. E-vouchers are only available in denominations of S$10.00. Accordingly, the minimum number of Points required for redemption is 2,000 Points for FMJ Club members, and 1,000 Points for FMJ Society members.
    4. E-Vouchers may be redeemed online at http://members.followmejapan.com.sg, via FMJ's mobile application, or at FMJ's sales counter. For redemption at FMJ's sales counter, FMJ would require verification by way of the member's NRIC, Passport, Birth Certificate or any other form of identification, together with his/her membership card.
    5. Each e-Voucher is only valid for one-time use. Any unused value thereon shall not be refunded and shall be deemed forfeited.
    6. FMJ shall not be responsible or liable for any loss, damage, injury or consequence however arising to any party from the redemption or utilisation of any e-Voucher.
    7. E-vouchers shall not be exchanged for cash or in kind, and are strictly non-transferable. E-vouchers shall only be utilised by the person named thereon.
    8. A FMJ member shall only use his/her e-voucher(s) to offset the purchase price of FMJ products and services that are to be utilised, or participated in, by him/her. As an illustration, a FMJ member may use his e-Vouchers to offset the purchase price of a tour package if and only if his name is printed or indicated as a participant thereon. Similarly, a FMJ member may use his e-Vouchers to offset the purchase price of an air ticket if and only if his name is printed or indicated thereon.
    9. E-vouchers may be used in conjunction with any other discount, offer, promotion or voucher.
    10. In the event a FMJ member has any difficulty or issue arising from or in connection with Points and/or Points redemption, he/she shall inform FMJ as soon as practicable so that the matter can be duly addressed. FMJ shall not be responsible for any Points which may have expired prior to the resolution of the difficulty or issue, and FMJ shall be under no obligation to reinstate the validity of the expired Points.
  6. Benefits (Birthday Month Discount)
    1. The Birthday Month Discount is available to both FMJ Club and FMJ Society members, and is applicable where the member participates in a PQP Qualifying Product with a scheduled date of commencement falling within his/her birthday month. The Birthday Month Discount allows eligible FMJ Club and FMJ Society members to receive a S$100.00 and S$150.00 discount, respectively, off the purchase price of the PQP Qualifying Product. This discount may be used in conjunction with and in addition to other discounts, offers or promotions. For the avoidance of doubt, a FMJ member shall be regarded as participating in a PQP Qualifying Product if and only if his/her name is printed, endorsed or otherwise indicated on the PQP Qualifying Product, and where he/she is the person who would be using or participating in the PQP Qualifying Product.
    2. As an illustration, a FMJ member who would be using or participating in a PQP Qualifying Product and whose birthday month is April would only be able to enjoy the Birthday Month Discount if the scheduled date of commencement of the PQP Qualifying Product is in April. This is so regardless of who pays for the purchase price of the PQP Qualifying Product. For the avoidance of doubt, the Birthday Month Promotion does not extend to participation in or utilisation of xPQP Qualifying Products.
  7. Benefits (Special Treats)
    1. Special treats are available exclusively to FMJ Society members. FMJ may from time to time and without prior notice provide special privileges out of goodwill, including but not limited to hotel room upgrades and exclusive dining privileges, to FMJ Society members who have purchased PQP Qualifying Products.
    2. The provision of such special treats is at FMJ's sole and absolute discretion, and FMJ reserves the right to cancel any special treat that has been provided but yet to be utilised, without prior notice, explanation or compensation. FMJ shall not be responsible or liable for any loss, damage, injury or other consequence to any party that may arise from the cancellation of any such special treat.
    3. FMJ shall not be responsible or liable for any loss, damage, injury or other consequence to any party that may arise from the use or enjoyment of such special treats.
  8. Membership Card
    1. FMJ Club members will receive a virtual membership card with a unique membership number via FMJ's mobile application.
    2. FMJ Society members will receive a complimentary and exclusive FMJ Society physical membership card, together with a virtual membership card via FMJ's mobile application to acknowledge and recognise the FMJ Society members' status as a preferred and special customer of FMJ.
    3. All membership cards, physical or virtual, may only be utilised by the person named thereon.
    4. The membership card is at all times the property of FMJ and must be returned on FMJ's request or upon termination of the FMJ membership for that member. An administrative fee of S$50.00 is payable for a one-time replacement of any lost or stolen membership card. However, FMJ reserves the right to reject requests for a replacement of membership card and shall be under no obligation to provide any explanation thereof.
  9. Members' Obligations
    1. FMJ members are to provide FMJ with accurate and complete information in their application for membership, and to promptly inform FMJ should there be any change in the information provided.
    2. FMJ members are under a strict obligation to keep their membership number and account password confidential at all times, and not to disclose the same to any other person save for a legal guardian.
    3. FMJ members are to check their membership accounts regularly to ensure that all Points are duly credited, and to notify FMJ should there be any discrepancy, inaccuracy, or omission in the crediting of Points. In the event FMJ is not notified of such discrepancy, inaccuracy or omission within three (3) months after the last day of the 7-day period found at [4.12] of these Terms and Conditions, FMJ shall be under no obligation to rectify the discrepancy, inaccuracy, or omission. However, should the Points credited into a member's account be in excess of what should otherwise be due to the member, FMJ at all times retains the right to rectify the error.
    4. Upon FMJ's request, FMJ members are to provide FMJ with all information and supporting documents necessary for FMJ to verify a member's eligibility for any member benefit or for the computation of Points, and these documents include but are not limited to receipt copies and FMJ booking forms.
    5. Should there be any changes to a member's name, date of birth or gender, the member must duly inform FMJ in writing, and submit the relevant legal documents as proof of such change. Should there be changes to other personal particulars including but not limited to a member's residential or email address, the member is to inform FMJ of the change via http://members.followmejapan.com.sg or via FMJ's mobile application.
  10. Privacy and Personal Data
    1. By registering as a FMJ member under either of the two (2) membership programmes, a FMJ member accepts and agrees that FMJ may collect, use and disclose his/her personal data for the following purposes in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012): -
      1. To provide him/her with membership status updates and other membership-related information;
      2. To facilitate membership-related transactions and the provision of membership-related services;
      3. To market and communicate to him or her any and all information relating to FMJ, FMJ Club and/or FMJ Society, including but not limited to membership promotions, contests, events and lucky draws;
      4. To contact him/her in relation to product- and customer-related surveys and for the purposes of any market research conducted by FMJ and/or any of its affiliated partners; and/or
      5. For any other purpose as listed and contained in the FMJ's Personal Data Protection Act 2012 (No. 26 of 2012) Policy (see Appendix 1).
    2. By registering as a FMJ member, a FMJ member consents to his/her personal data being disclosed to and shared with FMJ's suppliers, service providers, agents and/or other affiliates.
    3. FMJ members may withdraw his/her consent to FMJ using his/her confidential information for marketing purposes by submitting a formal request via FMJ's website at http://members.followmejapan.com.sg or via FMJ's mobile application.
    4. FMJ reserves the right to audit all or any FMJ membership account at any time without notice.
    5. FMJ reserves the right to disclose a FMJ member's confidential information if such is warranted by an order of court or required by law or requested by any governmental or regulatory authority and without prior notice to the member, and FMJ shall not be responsible or liable for any loss, damage, injury or other consequence that may be suffered by any party as a result of such disclosure.
  11. Suspension and/or Termination of Membership Account
    1. FMJ may at its sole and absolute discretion terminate any membership account should the member's personal particulars therein be inaccurate and/or incomplete.
    2. FMJ at all times reserves the right to suspend and/or terminate any FMJ Club or FMJ Society membership account should it be of the view that a member had behaved in a manner unbecoming in the course of any FMJ tour, activity or event. Such unbecoming behaviour includes but is not limited to verbal and/or physical abuse of a FMJ employee, a FMJ agent, or a fellow participant, and destruction of or damage to property. FMJ's decision in this respect is final and binding on all parties involved, and FMJ shall be under no obligation to furnish any explanation for its decision.
    3. FMJ may at its sole and absolute discretion suspend and/or terminate any membership account should a FMJ member be found to be in contravention of any term, condition or obligation set out herein.
    4. FMJ reserves the right to suspend and/or terminate any FMJ Club or FMJ Society membership should it be of the view that a member had acted dishonestly or in any manner unacceptable to FMJ in relation to his/her membership and FMJ shall be under no obligation to furnish any explanation to any party for its decision.
    5. Upon termination of either the FMJ Society or FMJ Club membership account, the Points therein shall be forfeited in full, and the member will no longer be able to access or utilise any of the Points accrued therein. There shall be no compensation – in cash or in kind, recovery, or refund for Points that have accrued in a terminated membership account.
    6. In the event the membership account is suspended, FMJ shall not be responsible or liable for any Points in the account that may have expired during the period of suspension, and FMJ shall be under no obligation to reinstate the expired Points.
    7. A FMJ member may terminate his/her FMJ Club or FMJ Society membership at any time by notifying FMJ in writing. For FMJ Society members, this is to be accompanied by a return of the physical membership card to FMJ's registered address. Upon FMJ's receipt of such notification, the membership account shall be terminated and all Points accrued therein shall be forfeited with immediate effect and without further notification.
    8. In the unfortunate event of a FMJ member demise, the membership account shall be terminated and all Points accrued therein shall be forfeited with immediate effect and without any further notification. The FMJ membership account and all Points accrued therein do not constitute personal property and may not be bequeathed, transferred, assigned or disposed of.
    9. FMJ at all times reserves the right to terminate the FMJ Society and/or FMJ Club membership programme fully or in part, and at its sole and absolute discretion, and shall be under no obligation to provide any notification or explanation thereof. FMJ shall not be liable for any loss, damage, injury or other consequence however arising that may be incurred or suffered by any party as a result of such termination.
    10. In the event the FMJ Society and/or FMJ Club membership programme is terminated, all Points accrued and subsisting in all FMJ membership accounts shall be forfeited and rendered invalid with immediate effect and without prior notice, and members shall have no claim or recourse against FMJ for any unredeemed Points.
  12. Miscellaneous Terms
    1. The Terms and Conditions contained herein shall supersede all previous agreements and communications entered into by FMJ, FMJ Club and/or FMJ Society in relation to both the FMJ Club and FMJ Society membership programmes. These Terms and Conditions shall be deemed incorporated into all contracts, agreements, bookings and reservations entered into or made by a member or a member's legal guardian.
    2. These Terms and Conditions shall not be varied by way of any oral representation or warranty made by any FMJ employee, FMJ agent or FMJ representative, unless such representation or warranty is agreed to or confirmed specifically by FMJ in writing.
    3. FMJ reserves the right to vary any of the Terms and Conditions contained herein without prior notice, and shall bear no responsibility or liability should such variation affect the value of any benefit, including but not limited to membership Points, that members have received or accumulated under either membership programme. Any such variation shall be effective immediately upon posting to FMJ's official website at http://members.followmejapan.com.sg.
    4. Upon FMJ's acceptance of a membership application under either of the two (2) programmes, the member shall be bound by these Terms and Conditions, and as may be varied by FMJ from time to time without prior notice.
    5. FMJ reserves the right to assign or transfer any of its rights and/or obligations under these Terms and Conditions to any other party including but not limited to any of its subsidiaries, subcontractors or appointed agents. FMJ shall not be responsible or liable for any loss or damage howsoever arising that may result to any party as a result of such assignment or transfer.
    6. Failure by FMJ to exercise any of its rights or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
    7. These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Republic of Singapore. In the event of any dispute arising out of or in connection with the Terms and Conditions herein, the dispute shall first be submitted to the Singapore Mediation Centre ("SMC") for mediation in accordance with the procedures set out by the SMC. Should the dispute remain unresolved after mediation, parties shall submit the dispute to confidential arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre.
    8. In the event that any provision contained in these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.